Our timescales depend entirely on how quickly we receive the information that we need. This can extend up to eight weeks.
Some information is vital to the move. We need to know who is moving into the premises and who is moving out. Passing on any additional details about who is to be responsible for the energy supply will really help us in completing the request quickly. The list below details documents that will speed the process along.
- A lease agreement dated and signed by both parties
- A solicitors letter signed and dated
- A signed and dated letter from the landlord
Once the moving process has been completed, the customer leaving the premises will receive a bill up to the date of the change. The customer taking over the supply will receive a bill from the date of the change onwards billed at our published deemed rates.
We may be able to apply agreed contract prices to the date that you took over the premises, subject to a credit check. To discuss this with our team, please call this number: 0113 232 1561
Alternatively, if you are using a broker you can discuss it with them and they will contact us.
Once the moving premises process has been verified with both parties and confirmed internally we will be able to issue the final invoice to the customer leaving the premises.
Welcome to TotalEnergies Gas & Power, and thank you for choosing us for your business energy. So that we can ensure your account is set up correctly, please visit our New Starters page for information on:
- setting up your Direct Debit
- getting access to your online account
- submitting your meter readings
- ensuring your VAT/ CCL requirements are correct
… and much more.
TotalEnergies Gas & Power are a business-only energy supplier and as such do not agree contracts for domestic properties. If you are not operating as a business and wish to advise us that you are taking ownership of a domestic property please complete the attached form stating so.
As soon as we have validated the change of occupancy details you have provided you will be permitted to leave our supply to a domestic supplier of your choosing.
