Gas & Electricity Emergency Essentials
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Gas Emergencies
If you can smell gas and believe there is a gas leak, please call National Grid’s 24 hour gas emergency service on 0800 111 999. Please follow these important steps:
- Report the gas escape on 0800 111 999.
- If you are calling from a mobile phone, go outside first.
- Turn the gas off at the meter/emergency control and leave it off until the escape has been repaired.
- Extinguish all naked flames.
- Open doors and windows for ventilation.
- Keep people away from the area affected.
- Do not turn any electrical switches on or off.
- If an electrical security entry lock/phone is fitted, then this must not be operated. The door must be opened manually when the engineer arrives.
- Immediate access by the National Grid engineer is required.
- Do not smoke or strike matches.
- Underground advice: Do not re-enter the area, even to turn off the meter. Turn off all other appliances above ground, evacuate the building and inform the site manager.
Electrical Emergencies
In the event of an electricity emergency or power cut, call:
This national emergency number is free of charge and will put you through to your local electricity network operator who can give you help and advice. Please report to us or to your area operator if any of the following incidents occur:
- Electricity meters and associated equipment that are not secure or waterproof.
- Overhead lines that are on the ground or have become low enough for the public or vehicles to come into contact with.
- Sparking overhead wires that have become damaged or caught up by broken tree branches.
- Damage to equipment or lines.
- Broken substation fences or damaged electricity manhole covers in the road or pavement which leave live equipment exposed.
- Broken substation fences or damaged electricity manhole covers in the road or pavement which leave live equipment exposed.
- If there are cables on or near the ground, please keep clear of them and stop anyone else approaching them. The cables may still be alive and able to conduct electricity through damp ground or metallic objects. If these cables are on the public highway or footpaths, dial 999, and report the matter to the police. In the meantime you can help by keeping the public/passers-by away from the area.
Your local Electricity Network operator:
You can find the number which applies to your area from your Supply Number (MPAN) on your invoice. Your Public Electricity Supplier (PES) area is represented by the first two digits of the bottom row of your MPAN, and the corresponding contact numbers are shown below.
Your PES Area: Eastern (EELC)
Postal Address: Customer Care, UK Power Network, Fore Hamlet, Ipswich, IP3 8AA
Your PES Area: East Midlands (EMEB)
Postal Address: Customer Service, Western Power Distribution, Information Centre, Avonbank, Feeder Road, Bristol, BS2 0TB
Your PES Area: London (LOND)
Postal Address : Customer Care, UK Power Network, Fore Hamlet, Ipswich, IP3 8AA
Your PES Area: Merseyside and North West (MANW)
Postal Address : Customer Service, SP Energy Networks, PO Box 168, Prenton, CH26 9AY
Your PES Area: Midlands (MIDE)
Postal Address: Customer Service, Western Power Distribution, Information Centre, Avonbank, Feeder Road, Bristol, BS2 0TB
Your PES Area: Northern (NEEB)
Postal Address: Northern Powergrid, Manor House, Station Road, Penshaw, Houghton-le-Spring, Tyne and Wear, DH4 7LA
Your PES Area: North Western (NORW)
Postal Address: Electricity North West, PO Box 218, Warrington, WA3 6XG
Your PES Area: Scottish and Southern
Postal Address: Customer Service, Scottish and Southern Energy Power Distribution, 55 Vastern Road, Reading, RG1 8BU
Your PES Area: Scottish Power
Postal Address: Customer Service, SP Energy Networks, Ochil House, Hamilton International Park, Blantyre, G72 0HT
Your PES Area: South Eastern (SEEB)
Postal Address: Customer Care, UK Power Network, Fore Hamlet, Ipswich, IP3 8AA
Your PES Area: Southern (SOUT)
Postal Address: Customer Service, Scottish and Southern Energy Power Distribution, 55 Vastern Road, Reading, RG1 8BU
Your PES Area: South Wales (SWAE)
Postal Address: Customer Service, Western Power Distribution, Information Centre, Avonbank, Feeder Road, Bristol, BS2 0TB
Your PES Area: South Western (SWEB)
Postal Address: Customer Service, Western Power Distribution, Information Centre, Avonbank, Feeder Road, Bristol, BS2 0TB
Your PES Area: Yorkshire (YELG)
Postal Address: Northern Powergrid, Manor House, Station Road, Penshaw, Houghton-le-Spring, Tyne and Wear, DH4 7LA
Distributor ID 24: Independent Power Networks Ltd
Postal Address: Independent Power Networks, Ocean Park House, East Tyndall Street, Cardiff, CF24 5GT
Website: Independent Power Networks
Emergency Tel No 0800 013 0849
Distributor ID 25: ESP Electricity Network Company Ltd
Postal Address: ESP Electricity, Hazeldean, Station Road, Leatherhead, Surrey, KT22 7AA
Emergency Tel No : 0800 731 6945
Distributor ID 26: Energetics Electricity Ltd
Postal Address: Energetics Electricity, International House, Stanley Boulevard, Hamilton Intl Technology Park, Glasgow, G72 0BN
Emergency Tel No : 0800 804 8688
Distributor ID 27: The Electricity Network Company Ltd
Postal Address: GTC Energy House, Woolpit Business Park, Bury St Edmunds, Suffolk, IP30 9UP
Website: GTC Emergency Information
Emergency Tel No : 0800 032 6990
Distributor ID 29: Harlaxton Energy Networks Ltd
Postal Address: Harlaxton Energy Networks Ltd, (Independent Distribution Company), Toll Bar Road, Marston, Grantham, Lincolnshire, NG32 2HT
Website: Harlaxton Energy Networks
Emergency Tel No : 0800 055 6288
Distributor ID 30: Peel Electricity Networks Limited
Postal Address: Peel Electricity Networks Limited, Peel Dome, The Trafford Centre, Manchester, M17 8PL
Website: Peel Energy
Emergency Tel No : 0161 247 7177
Distributor ID 31: UK Power Distribution Limited
Postal Address: Head Office, 6500 Daresbury Park, Warrington. Cheshire, WA4 4GE
Website: UK Power Distribution Limited
Please report to us or to your area PES operator if any of the following incidents occur:
- Electricity meters and associated equipment that are not secure or waterproof
- Overhead lines that are on the ground or have become low enough for the public or vehicles to come in contact with them
- Sparking overhead wires that have become damaged or caught up by broken tree branches
- Damage to equipment or lines
- Broken substation fences or damaged electricity manhole covers in the road or pavement which leave live equipment exposed
If there are cables on or near the ground, please keep clear of them and stop anyone else approaching them. The cables may still be live and able to conduct electricity through damp ground or metallic objects. If these cables are on the public highway or footpaths, dial 999, and report the matter to the police. In the meantime you can help by keeping the public/passers-by away from the area.
TotalEnergies Gas & Power post emergency out of office phone number is 01737 859099
Please use this number if you have already reported an emergency to which a network or local distribution zone engineer has attended and made the site safe, as they may have advised to contact your supplier.
